An engaged workforce is invested and passionate. Engagement aligns employees with our values and goals and helps them deliver their best. We leverage multiple engagement channels to both share information and solicit input on organizational initiatives, performance expectations, and roles and responsibilities. To take a continuous “pulse” of our workforce, we use an online platform that distributes quick, easy and confidential surveys. By gathering immediate feedback, department leaders can quickly make refinements that improve understanding and job satisfaction.
Physician engagement has become a priority to U.S. health systems, as evidence shows highly engaged doctors are more effective in targeting quality and efficiency issues that may help reduce complications, mortality, readmissions and length of stay. Texas Health engages affiliated and medical staff physicians to help improve care delivery and facilitate their participation and alignment in key strategic and operational decisions systemwide. Physician leaders also strengthen peer-to-peer alignment by communicating with other doctors on key priorities.
We introduced a new way for employees to share ideas and feedback 24/7 through a confidential tool called Anytime Feedback. It allows us to understand what’s most important to our caregivers and staff, hear what’s working well as well as suggestions for improvement. This allows us to identify and quickly make policy changes, respond to safety concerns, replace equipment, and confirm employees have available resources.
For our leaders to communicate important information in person systemwide, we also launched “The WHY” series of videos, which allows them to communicate strategic priorities.
Overall, 84 percent of employees rated engagement as favorable this year, which exceeded external norms by 9 percentage points. Five of our entities achieved top decile performance, six ranked in the 85th percentile and four ranked in the 75th percentile. We intend to continuously improve engagement in 2019 and utilize our listening approach as a diagnostic tool.
We measure physician engagement a bit differently. We evaluate physicians’ satisfaction with the quality of care their patients receive, the ease with which they practice at our facilities, hospital administration performance, the respect with which they are treated and availability of clinic staff to help with patient care. We also assess how physicians align with hospital administrators in terms of communication and responsiveness. These elements are compiled into key composite scores for alignment and engagement which allows national comparison. In 2018, Texas Health scored in the 80th percentile nationally for engagement and the 78th percentile for alignment.