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A Note from Our CEO

Barclay E. Berdan, FACHE

Chief Executive Officer

We are living in unprecedented times. Global social unrest and the COVID-19 pandemic are creating historic disruptions to society. Day after day, our caregivers provide treatment for those we serve and work tirelessly to design processes to keep each other safe. We have heard countless stories from families and patients impacted by COVID-19 about how we not only cared about their clinical needs but also cared for the whole person – body, mind and spirit.

As an industry focused on health and well-being, we must also recognize that many in our communities are hurting physically and emotionally just because of the color of their skin. At Texas Health, we do not tolerate discrimination. Our core Values – respect, integrity, compassion and excellence – make no distinction regarding race, gender, religious beliefs or sexual orientation and nor should we. While we don’t have all the answers, we remain steadfast in our commitment to improve the health of people of color and all people in the communities we serve.

This is why we’ve spent the last few years optimizing how we deliver care and innovating new ways to serve our communities when, where and how they desire. We are working across all channels to remove barriers to care and deliver convenient, personalized services to all consumers.

For example, in 2019 we:

  • Launched Hospital2Home, a free service that connects discharged Emergency Department patients to a doctor for seven days to discuss questions, concerns and follow-up care.

  • Provided more than $877 million, or $2.4 million a day, in charity care and community benefit.

  • Enabled consumers at wholly owned hospitals to consolidate their invoices, set up a flexible payment plan and manage bills from one online location.

  • Advocated to end surprise medical billing for emergency or unplanned out-of-network healthcare in Texas. This will help prevent consumers from having to pay for unexpected costs.

To drive sustainable health improvements, we awarded $5.2 million in Community Impact grants to address pressing concerns, including the social isolation of seniors and youth who are experiencing behavioral health issues from trauma. Additionally, we continued making investments to meet the region’s healthcare needs by:

  • Opening Texas Health Hospital Frisco, a joint venture with UT Southwestern Medical Center.

  • Starting construction on the Jane and John Justin Patient Surgical Tower at Texas Health Harris Methodist Hospital Fort Worth, a new athletics and rehabilitation facility at Texas Health Presbyterian Hospital Allen and a community hospital and medical office in Mansfield in collaboration with AdventHealth.

  • Expanding Texas Health Harris Methodist Hospital Alliance and adding a Women’s Tower at Texas Health Presbyterian Hospital Denton to provide additional services.

To further strengthen our community, Texas Health employees volunteered 11,305 hours and participated in more than 700 community service projects to support nonprofits across North Texas. PEOPLE Magazine and Great Place to Work also honored our organization with its “50 Companies that Care” award, and we ranked ninth on the Fortune 100 Best Companies to Work For® in the nation.

We intend to continue our progress to differentiate our system, innovating to enhance consumer well-being and address community health disparities. Thank you for being a part of our journey.

Sincerely,

Barclay E. Berdan, FACHE
Chief Executive Officer