Texas Health is committed to the health and safety of our patients. We work tirelessly to refine our practices, reduce risks, strengthen our safety culture, and promote a safe and healing environment while aligning our patient safety goals with the goals of The Joint Commission. Our goal is zero harm.
Texas Health is actively working to consistently provide safe patient experiences as part of our journey to become a high reliability organization. We are accomplishing this goal by strengthening our processes to reduce system failures and respond effectively when they occur. While we have deployed evidenced-based tools and strategies to protect patient safety and enhance care quality since the organization’s inception, we routinely assess these approaches to make necessary refinements and to introduce new methods that are proven to be more effective.
In 2016, we deployed and trained caregivers on a new reliability learning tool to help us more accurately capture safety events and incidents—such as falls, sepsis or hospital-acquired infections—so that we can accelerate improvements where needed. Having robust data helps us identify the root cause of these events so that we can act to prevent their reoccurrence. It also helps us design learning programs to drive high reliability in a standard manner across the organization.
Additionally, we trained physicians, clinicians and staff on error prevention strategies that remind them to consider safety in all they do and speak up when they see unsafe behaviors. In 2017, high reliability coaches will observe clinical teams to encourage adoption of these strategies and assess their effectiveness.
By using and sharing best practices, increasing how often patients receive evidence-based care and reducing variation across the organization, Texas Health has made progress in recent years in advancing clinical quality. Additional data can be found in our Quality and Safety Report, which is updated monthly.