Texas Health Organization
Community Responsibility & Sustainability Report

Our Organization

Our Fiscal Health

As a critical economic engine that provides wages and jobs, taxes and local business development to suppliers in our 16-county service area, Texas Health is a key contributor to local economic growth.

By 2050, the population of Texas Health’s service area is projected to increase by 68.7 percent, more than double the national growth rate.1 To meet this demand, we are building deep financial reserves to maintain adequate operating capital, and to invest in innovation and growth. Simultaneously, we are preparing for and counterbalancing declines in revenue resulting from health care reform.

Dallas-Fort Worth Hospital Council “The Economic Impact of the Texas Health Resources System on the Dallas-Fort Worth Area,” November 2013.

Our Vision for Sustainability

As a faith-based, nonprofit health system with a Mission to improve the health of the people in the communities we serve, Texas Health recognizes that fulfilling its Mission is only possible by being a thriving and healthy organization itself. We are taking steps to reduce our own environmental footprint and improve population health by:

  • Demonstrating our core Values of Respect, Integrity, Compassion and Excellence each day.
  • Maintaining strong financial and operational performance.
  • Providing safe, high-quality and innovative care.
  • Attracting, developing and retaining top performers.
  • Maintaining high standards of conduct and integrity.
  • Embracing diverse ideas and facilitating teamwork.
  • Ensuring ongoing patient, employee and physician satisfaction.
  • Recognizing and rewarding employees for achieving organizational goals.
  • Delivering increased value, while lowering costs.
  • Reducing or eliminating environmental and safety risks.
  • Wisely using natural, financial and human resources.
  • Forging strategic and mutually beneficial community relationships.
  • Advocating for the needs and rights of our patients, employees and communities.

Our PromiseSM

Texas Health’s board members and senior leaders adhere to and advocate for our Mission, Vision, Values, Our Texas Health PromiseSM as well as our Code of Business Ethics and Governance Plan.

Our leadership expects accountability from each other, clinicians and employees alike, and guides improvement in the quality of care our patients receive, manages deadlines and budgets and drives continuous improvement. We put a number of strategies in place to drive accountability throughout the system—from adopting standards of the Sarbanes-Oxley Act that call for stronger board independence and fiscal oversight—to evaluating progress being made on business priorities and strategic plans, the quality of care being delivered and whether our patients’ needs are being met.

Building Trust

Trust grows when stakeholders understand how Texas Health operates and what we are doing to meet community expectations. Our leaders regularly discuss and address performance shortfalls, expectations and actions that key employees at all levels can take to improve organizational performance. To align patient care with best practices and to identify improvement opportunities, Texas Health routinely assesses and annually reports detailed information in its Quality and Safety Report to the Community. Updated monthly, the report contains performance data on:

  • Cancer
  • Childbirth
  • Emergency department
  • Infection prevention
  • Heart attacks/failure/procedures
  • Patient satisfaction
  • Physician office care
  • Medical imaging
  • Patient safety
  • Pneumonia
  • Preventive care
  • Stroke
  • Surgery
  • Other indicators

We believe this information drives continuous performance improvement through accountability. We also recognize that patients expect to know whether or not a provider delivers exceptional care prior to receiving services. By making data publicly available, we empower patients to make informed decisions to actively participate in their care, which improves their satisfaction and health outcomes.