FY 2017

Our Priorities
Earn the trust and lifetime loyalty of North Texans.
Our Progress
  • Reduced readmissions, infection rates and patients’ length of stay.
  • Offered a more affordable health plan to our employees and North Texas companies.
  • Achieved Magnet® and Pathway to Excellence® designation for nursing excellence and quality care.
Create a culture of excellence.
  • Ranked number one by Great Place to Work® for Best Workplaces in Health Care.
  • Recognized for offering one of the best workforce well-being programs in the nation.
  • Achieved top decile performance in employee engagement.
Provide community health services, resources and education.
  • Provided $852 million, or almost 2.3 million a day in charity care and community benefit.
  • Received $7.4 million from donors that will fund clinical, educational and research programs.
  • Sponsored projects to improve the health of Medicaid beneficiaries and the underserved.
Be a good corporate citizen.
  • Awarded $2 million in grants and sponsorships to nonprofits addressing community needs.
  • Volunteered 10,000+ hours to complete 700 service projects that served 1.3 million people.
  • Gave $1.9 million to support hurricane relief and worthy causes through our generous employees.
Reduce operational costs and environmental impacts.
  • Saved $24.7 million on procurement expenses.
  • Invested $14 million on 63 energy conservation projects to reduce our carbon footprint.
  • Developed emergency management, preparedness risk management, business continuity and security plans for every department across our system.
Grow strategically and responsibly.
  • Saved $73 million by delivering quality and coordinated care through Southwestern Health Resources.
  • Restructured our governance model to drive efficiency.
  • Advocated for public policies that protect the health and well-being of patients, employees and communities.

2017 Performance Summary