Our comprehensive communications networks include electronic health records, health information systems, robust Internet and intranet sites, department-specific portals and a web-based emergency notification system. We designed them to:
Share Clinical Information
Placing patients’ medical history and treatment plans at physicians’ fingertips helps them quickly and decisively deliver safe and effective patient care, which is why Texas Health was one of the first health systems in the U.S. to deploy a health information management system. It includes:
- CareConnect, an electronic health record that provides accurate, timely and complete patient information at the point of care.
- Health information exchanges, which extract patient medical information from different health providers to create a single view of a patient’s health status. This information also can be shared with North Texas health leaders who are working to identify and address population health needs.
- MyChart, an online portal that allows patients to communicate directly with a physician, schedule appointments, refill prescriptions, as well as access clinical results, discharge instructions and immunization records.
- A tool called ePrescribe that quickly and safely sends prescriptions electronically to pharmacies.
Texas Health invests in billing, scheduling, coding and other business technologies to keep the health system operating efficiently. Using technology to automate or expedite tasks reduces the time needed to complete them as well as associated costs. It also helps drive compliance with rules and regulations.
Health care is one of the top industries at risk for cyberattack because medical records fetch a premium price on the Dark Web. To repel daily threats, our Cyberthreat and Incident Response Team continuously monitors our network, builds firewalls, deploys intrusion protection tools, and encrypts and restricts access to information. To test our systems, we conduct internal audits and contract with independent specialists. When we discover deficiencies, we immediately put correction plans in place.
To protect medical devices from threats, we monitor new and emerging risks that could potentially impact patient care and safety. We also map how devices communicate so that we can provide protection mechanisms.
Given the critical and continuous nature of our work, we must be able to access our information systems at all times. Should a power outage or a network disruption occur, users can securely access critical systems from any location with Internet access. We also have backup power supplies, data centers and alternative telecommunications channels in place to continually share and receive information. Having redundant systems in place protects critical applications and data from major natural disasters or physical security threats.