Our Progress At-A-Glance
Community Responsibility & Sustainability Report

Our Progress

Our Patients Icon

We seek to deliver safe, reliable and compassionate care.

Why It Matters

To remain competitive, we are committed to improving patient satisfaction and health outcomes.

  • Affiliated with Aetna to create a new health plan company to offer more affordable, high-quality and better-coordinated care

  • 90%+ rated their overall care and likelihood to recommend our hospitals toothers as good or very good

  • Achieved Magnet® or Pathway to Excellence® designation at 100% of wholly owned hospitals

  • Received five-star ratings from CMS Hospital Compare at 14 hospitals

  • Earned “A” safety rating from Leapfrog Group at 13 hospitals

  • Deployed high reliability learning tools to help prevent and more accurately capture safety incidents

  • Joint ventured with a leading operator of freestanding emergency rooms to increase access to high-quality emergency medical care

Our People Icon

We seek to provide a safe and inclusive workplace where our people can thrive and do their best work.

Why It Matters

To accomplish our Mission, we must be able to find and keep the right people.

  • Ranked No. 1 on FORTUNE’s 20 Best Workplaces in Health Care, 100 Best Workplaces for Women and 50 Best Workplaces for Diversity lists

  • Certified as the largest Blue Zones Project® Approved™ worksite in the world

  • Received National Business Group on Health’s “Best Employer for Healthy Lifestyles” Platinum Award

  • Saved $11.4 million in employee medical costs

  • Reduced employee slips, trips and falls by nearly 25%

  • Paid out $10+ million in incentives to frontline employees for achieving key performance indicators and $1.8+ million in employee recognition awards

  • Achieved top decile employee engagement results for four consecutive years


We identify and address community health needs and support vital programs.

Why It Matters

Our communities need access to quality health care, education and tools to enhance well-being.

  • Provided nearly $864 million, or more than $2.4 million a day, in charity care and community benefit

  • Named to FORTUNE’s Best Workplaces for Giving Back list

  • Received $16.9 million in gifts through the Texas Health Resources Foundation

  • Volunteered 10,538 hours on 650 community service projects

  • Raised more than $1.8 million through Texas Health’s annual employee giving campaigns

  • Awarded $2.2 million in Texas Health grants and sponsorships to worthy charitable organizations

  • Provided pastoral care to 130,476 patients, their families and loved ones

Our Environment Icon

We strive to create a sustainable environment of care.

Why It Matters

Our goal is to reduce operational costs, environmental impacts and service disruptions.

  • Spent $29.5 million with minority- and women-owned enterprises

  • Saved $30.2 million on supply expenses

  • Invested $5.5 million on 44 projects to reduce energy use

  • Reduced electricity and natural gas consumption by 5.3%

  • Recycled 3.4 million pounds of paper

  • Enhanced how we maintain continuity of operations for all critical clinical, financial and operational functions

  • Formed a Cyberthreat and Incident Response Team to monitor daily threats and incidents


We hold leaders accountable for sustained performance.

Why It Matters

To fulfill our Mission, leaders must demonstrate PromiseSM-based values and guiding principles.

  • Launched a new 10-year strategy centered on consumers, affordability, innovation and reliability

  • Generated $4.5 billion in revenue

  • Received the Pinnacle of Excellence AwardSM for excellence in engagement and clinical quality

  • Preserved critical state and federal funding to deliver exceptional care

  • Complied with operational and clinical requirements

  • Elected Wesley R. Turner as incoming chair of our board of trustees

  • Continued investing in innovation and growth to support increases in population